CIT (UK) Support Plans are designed to help you get the best out of your
Mac, PC, and Mobile Devices. It's all about improving the way your business runs.
Tailored Support for Business Large or Small
Unlike our competitors we provide comprehensive support to both Mac and PC users
Our Support Plans are designed to help you use Mac, PC, and your Mobile Devices to improve the way your business runs. We’ll set up your new PC or Apple products, help your employees to get the most out of them, and make sure everything stays working with dedicated support. Our Black and Signature Support Plans include unlimited on-site time and a more hands on approach so you can concentrate on doing what you do best – running your business.
You're currently on our Pay As You Go page. To learn more about our pre-paid service plans please click here.
This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.
Flexible and without committment!
Our pay as you go IT support service is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract - simply pay for the service you need.
Advantages of our Pay As You Go service
Here’s four ways we differ from other providers of ad-hoc and emergency IT support and services:
(1) Easily pre-purchase the time you need with complete flexibility on how it's used
(2) Transparent and up-front pricing, charged at our standard hourly rate plus call-out fee
(3) Guaranteed fix with agreed ceiling on billable-hours
(4) Full communication and timely progress updates using our enterprise-class ticket management systems
Where we can help
Emergencies or ad-hoc problems
We’re here when you need extra help or expertise right now, whether it’s an emergency that requires urgent remote support or a rapid onsite visit (such as a critical server failure) or just a one-off or intermittent issue that needs resolving.
ICT projects
Perhaps you need additional technical manpower for a project, or you want to outsource the whole thing – we can help.
Temporary cover
Common scenarios where we can assist include cover for holidays, sickness or other absence, while existing IT staff are on secondments or training, after new project rollouts to provide extra cover.
What we'll cover
The services we offer cover all of these technical areas and more:
- IT support from 1st line upwards – both remote (tel and email) or we can be present on your premises – including “white-labelling” ourselves as your own in-house resource
- Project management and resources
- Servers – hosted and virtual
- Workstations – including hardware troubleshooting and software cover
- Remote monitoring and alert management
- Network and infrastructure, including communications and broadband, routing, switching, IP services, Apple and Windows directory services
Click here to learn more about our pre-paid support plans.
Over the years CIT really have become a fundamental part of our team. They understand our needs and requirements, providing us with unbiased support and advice. We have avoided critical disasters on more than one occasion. A big thank you to Nathan and his team!
