Tailored Support for Business Large or Small

A technician will take your case and make an assessment within 24 hours of receiving your request for help. Hours of support are between Monday to Friday from 10am to 5pm.

A technician will take your case and make an assessment within four hours of receiving your request for help. Hours of support are between Monday to Friday from 9am to 5pm.

You can be assured that your call will be expertly assessed and if the issue needs to be escalated it will be handed over to our second and third line support staff. This means that if your issue is more serious, you’re guaranteed of getting the right level of expertise when it counts.

Complimentary access to the Service Centre

Asset tracking and inventory management

All of our plans benefit by our asset tracking and inventory management service, a great way of understanding what you have and how you’re using it, access to our online management console, and an annual audit and review.

 20% discount on chargeable work

Complimentary access to the Service Centre with inclusive repair labour services

Not only are our triage and diagnostics services included, but almost our entire suite of labour services are available should you require them. These include advanced software repairs, system overhauls and all levels of our parts fitting programme. You’ll only ever pay for the parts – everything else is covered under your support plan.

Loaner programme

Sometimes repairs can take longer, particularly if we’re performing tests or we have parts on order. If you’re going to be without your computer for sometime, we’ll happily loan you a suitable replacement to keep you up and running. We have an extensive selection of Macs, PC’s and peripherals on standby in case you should need them.

If something cannot be rectified by remote support or over the telephone, an onsite visit will be arranged – with no additional cost to you, it’s all covered. Our field technicians are extremely experienced; they will assess your requirements before the visit and bring with them any necessary parts or equipment to get you back up and running quickly.

In this fast paced world, it’s really important to know what you have and how well it’s functioning. Once each year, we’ll organise a little bit of time with you to review your equipment, health check each system and provide advice on any changes which should be made. Of course, it’s not just about your equipment. It also provides a great opportunity to sit down and discuss anything that might be on your mind.

Weekly Server Maintenance Checks.

If your server is included on the support plan then we'll organise a routine maintenance session to check on your local backups and the status of the operating system, storage health and environmental controls. We'll ensure that your server's operating system and configuration is backed up, as well as your company data.

Incident First Response

Hardware Break/Fix Cover

If you experience an issue related to a hardware problem our Premium Black service provides the necessary assistance to get you back up and running quickly. We will replace any defective hardware and our in-house Service Centre boasts an impressive stock of parts for numerous brands to ensure priority cases are dealt with quickly.

Extended hours of support from 8am to 6pm Monday to Friday

Workstation/System Monitoring Every 60 or 120 Minutes

This service enable us to proactively monitor the health of your computers remotely. Whenever an issue is detected, a ticket is automatically raised with our helpdesk team to take action before the situation escalates. We’ll keep an eye on the general health of your computers, monitoring the hardware, operating system and security. It’s likely that we’ll become aware of an issue before you do!

Vulnerability Scanning & Patch Management

With Ransomware and security threats on the increase, it’s vital that your systems remain patched and up-to-date. Our solution handles every aspect of Windows, Mac and third-party application patch management. With live reporting, we’ll quickly identify any computer which might be compromised on your network. We’ll ensure that critical updates, hotfixes and security vulnerabilities are patched and applied without delay.

24/7/365 helpdesk support

We are committed to providing assistance to our clients out-side of normal business hours. With our After Hours service you will receive assistance from our technicians over the telephone and by means of remote support for weekday evenings between 6pm – 8am and weekend hours. Your call doesn’t need to be an emergency and you can contact us as often as you like!